Basic Support Information
- 18 Jul 2023
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Basic Support Information
- Updated on 18 Jul 2023
- 1 Minute to read
- Contributors
- Print
- DarkLight
Article Summary
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Autify currently offers two types of support plans. Please refer to the table below for basic information about each.
| Lite | Standard Support | Premier Support | |
|---|---|---|---|
| Support Hours | Our business days (Japan office)10:00 - 18:00 (JST) (U.S. office)10:00 - 18:00 (PST) | Our business days (Japan office)10:00 - 18:00 (JST) (U.S. office)10:00 - 18:00 (PST) | Our business days (Japan office)10:00 - 18:00 (JST) (U.S. office)10:00 - 18:00 (PST) |
| Contact hours | 24/7 | 24/7 | 24/7 |
| Languages Supported | English/Japanese In general, we will respond in the language in which you contact us. | English/Japanese In general, we will respond in the language in which you contact us. | English/Japanese In general, we will respond in the language in which you contact us. |
| Time to first response | Our goal is within 5 business days. We will respond to requests received outside of business hours from the next business day on a first come, first served basis. | Our goal is within 2 business days. We will respond to requests received outside of business hours from the next business day on a first come, first served basis. | Our goal is within 3 business hours. We will respond to requests received outside of business hours from the next business day on a first come, first served basis. |
| Questions about using Autify | Please contact us. Inquiries regarding functions not available in Lite plans may not be possible. | Please contact us. | Please contact us. |
| Investigation of test results | Please contact us. | Please contact us. | Please contact us. |
| Advanced technical support to provide workarounds | This service is not available. We will provide you with workaround documents and other information so that you can handle the problem on your own. | As a workaround, we aim to provide the source code for CSS Selector and JS Steps approximately 3 weeks after receiving your request. The time may vary depending on the nature of the workaround. | As a workaround, we aim to provide the source code for CSS Selector and JS Steps approximately 1 week after receiving your request. The time may vary depending on the nature of the workaround. |
In some cases, we me not be able to provide a workaround. For details, please see Workarounds.
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