Basic Support Information

Article Summary

Autify currently offers two types of support plans. Please refer to the table below for basic information about each.

	Standard Support	Premier Support
Support Hours	Our business days (Japan office)10:00 - 18:00 (JST) (U.S. office)10:00 - 18:00 (PST)	Our business days (Japan office)10:00 - 18:00 (JST) (U.S. office)10:00 - 18:00 (PST)
Contact hours	24/7	24/7
Languages Supported	English/Japanese In general, we will respond in the language in which you contact us.	English/Japanese In general, we will respond in the language in which you contact us.
Time to first response	Our goal is within 2 business days. We will respond to requests received outside of business hours from the next business day on a first come, first served basis.	Our goal is within 3 business hours. We will respond to requests received outside of business hours from the next business day on a first come, first served basis.
Questions about using Autify	Please contact us.	Please contact us.
Investigation of test results	Please contact us.	Please contact us.
Advanced technical support to provide workarounds	As a workaround, we aim to provide the source code for CSS Selector and JS Steps approximately 3 weeks after receiving your request. The time may vary depending on the nature of the workaround.	As a workaround, we aim to provide the source code for CSS Selector and JS Steps approximately 1 week after receiving your request. The time may vary depending on the nature of the workaround.

In some cases, we me not be able to provide a workaround. For details, please see Workarounds.