---
title: "Autify Basic Support Information | Autify Guide"
slug: "basic-support-information"
description: "Find Essential Support Details for Autify. Start a Free Trial and Get the Support You Need!"
updated: 2026-08-18T01:36:09Z
published: 2026-08-18T01:36:09Z
canonical: "help.autify.com/basic-support-information"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.autify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Basic Support Information

Customer support for Autify NoCode Web specifies support hours, supported languages, and support scope based on your subscription plan.

## Support plans for existing customers

|  | Lite | Basic Support | Premier Support |
| --- | --- | --- | --- |
| Support Hours | Our business days (Japan office)10:00 - 18:00 (JST) | Our business days (Japan office)10:00 - 18:00 (JST) | Our business days (Japan office)10:00 - 18:00 (JST) |
| Contact hours | 24/7 | 24/7 | 24/7 |
| Languages Supported | English/Japanese *In general, we will respond in the language in which you contact us.* | English/Japanese *In general, we will respond in the language in which you contact us.* | English/Japanese *In general, we will respond in the language in which you contact us.* |
| Time to first response | Our goal is within **5 business days**. *We will respond to requests received outside of business hours from the next business day on a first come, first served basis.* | Our goal is within **2 business days**. *We will respond to requests received outside of business hours from the next business day on a first come, first served basis.* | Our goal is within **3 business hours**. *We will respond to requests received outside of business hours from the next business day on a first come, first served basis.* |
| Questions about using Autify | Please contact us. *Inquiries regarding functions not available in Lite plans may not be possible.* | Please contact us. | Please contact us. |
| Investigation of test results | Please contact us. | Please contact us. | Please contact us. |
| Advanced technical support to provide workarounds | This service is not available. *We will provide you with workaround documents and other information so that you can handle the problem on your own.* | As a workaround, we aim to provide the source code for CSS Selector and JS Steps approximately **3 weeks** after receiving your request. *The time may vary depending on the nature of the workaround.* | As a workaround, we aim to provide the source code for CSS Selector and JS Steps approximately **1 week** after receiving your request. *The time may vary depending on the nature of the workaround.* |

In some cases, we me not be able to provide a workaround. For details, please see [Workarounds](/v1/docs/en/inquiries-that-are-difficult-to-answer).