---
title: "Chat Bot Support"
slug: "bot-support"
updated: 2024-12-03T06:24:16Z
published: 2024-12-03T06:24:16Z
canonical: "help.autify.com/bot-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.autify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bot Support

*※ Please note that parts of this page are machine translated.*

## About the Chatbot

We have introduced a chatbot to assist with chat support. The chatbot provides guidance on how to use Autify NoCode Web based on the information available in the Help Center. As it operates 24/7, you can also receive support outside of regular business hours.

![スクリーンショット 2024-10-22 15.29.03.png](https://cdn.document360.io/a099d8a2-cfd2-42ca-9906-68b4a337f4a5/Images/Documentation/%E3%82%B9%E3%82%AF%E3%83%AA%E3%83%BC%E3%83%B3%E3%82%B7%E3%83%A7%E3%83%83%E3%83%88%202024-10-22%2015.29.03.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A35%3A29Z&se=2026-10-31T17%3A35%3A29Z&sr=c&sp=r&sig=5cM7GT8Br%2Fhi4n3ne8LZ71CJNKfa26OLa1PDgQMfDuk%3D)

Also, when your question has been answered, please click “That answered my question 👍”.

## How to Use Human Chat Support

After receiving a response from the chatbot, you can access live chat by clicking the "Get more help" button. Please use this option if the chatbot's response is insufficient or if additional support is needed. ![スクリーンショット 2024-10-22 15.29.33.png](https://cdn.document360.io/a099d8a2-cfd2-42ca-9906-68b4a337f4a5/Images/Documentation/%E3%82%B9%E3%82%AF%E3%83%AA%E3%83%BC%E3%83%B3%E3%82%B7%E3%83%A7%E3%83%83%E3%83%88%202024-10-22%2015.29.33.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A35%3A29Z&se=2026-10-31T17%3A35%3A29Z&sr=c&sp=r&sig=5cM7GT8Br%2Fhi4n3ne8LZ71CJNKfa26OLa1PDgQMfDuk%3D)

For complex issues or urgent inquiries, please use the human chat support.

## Notes

For inquiries that are difficult to handle via chatbot, please use human support.

- Inquiries regarding test results
  - [Inquiries about test results require different guidance depending on the issue. Please use the "Get Support" button from the test results page.](/v1/docs/how-to-contact-us#inquiries-about-test-results)
- Inquiries requiring image analysis
  - The chatbot cannot analyze images. Please provide your inquiry via text.