I haven't received the password reset email even though I clicked 'Forgot password?'
  • 22 Oct 2024
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I haven't received the password reset email even though I clicked 'Forgot password?'

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Article summary

If you did not receive the password reset email after clicking "Forgot password?", please follow these steps.

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1. Make sure that the email address you entered is correct and that the email isn't in the spam folder. The subject line of the email is "Reset Password".
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2. If you've entered the correct email address, you may have signed up with your Google account instead of your email address/password.
If this is the case, try signing in by clicking "Continue with Google" and following the prompts.
Note that you can't switch from signing in with an email address + password to using "Sign in with Google" or vice versa. For more information, please read this article.
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Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
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