I tried to reset my password from the Forgot password, but did not receive an email.

If you do not receive an email, please check the following when you have tried to reset your password from the "Forgot password"?

1. please make sure that the email address you entered is correct and that it has not been sorted into your spam folder. You should receive an email with the subject line "Reset Password."

2. if the email address you entered is correct, you may have selected Google Signup instead of email address / password when signing up.
In this case, please click the "Continue with Google" button and follow the prompts to try signing in.
Please note that we do not support switching the login method from email address + password verification to "Sign in with Google" or vice versa. Please refer to here for more information.