The browser became unresponsive during the test execution

When you see the error message "The browser became unresponsive during the test execution. Please retry or refer to the troubleshooting guide", please try the following workarounds first.

1. Retry

Test executions can be flaky when the website has a performance issue or loads a large amount of data. Please try executing the scenario again.

2. Apply a Sleep Step

If this error occurs when executing a Go To step or straight after, adding a Sleep Step that waits 3-5 seconds might solve the problem.

3. Close windows

If you have opened many windows (tabs) during a test, add Close Window steps to close the windows you've finished testing.

How to add a "Close Windows" step

Although it is not possible to add this step from the scenario detail screen, it is automatically recorded by closing the tab or window to be closed (by clicking on the "x" mark) when "Record Here" (local replay) is executed.

At this time, the window to be tested after closing the window (in the example below, "Switch To Initial Window") step is also added to the scenario.

Please get in touch with us if you are still stuck after trying these two workarounds.