---
title: "Fixing Test Fails: Target Site Accessibility in Autify | Autify Guide"
slug: "the-test-fails-because-the-target-site-cannot-be-accessed"
description: "Resolve Test Failures Due to Site Accessibility Issues in Step 1 or Step 2. Begin your 14 day trial!"
updated: 2022-12-13T07:28:37Z
published: 2022-12-13T07:28:37Z
canonical: "help.autify.com/the-test-fails-because-the-target-site-cannot-be-accessed"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.autify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The test fails because the target site cannot be accessed in Step 1 or Step 2.

If a test fails because the target site cannot be accessed in Step 1 or Step 2, the cause may be one of the following:

- **You can’t access the target site.** If you cannot access the target site, such as if the server is down, Autify’s test will fail. If this is the case, please contact your company’s development team.
- **The target site has BASIC authentication set up.** To access sites with BASIC authentication, you will need to configure this separately on Autify. If you have not done so already, please [set up BASIC authentication on Autify](/v1/docs/do-you-support-basic-authentic).
- **The target site has some form of access restriction.** Autify cannot test sites that restrict external access.

As a paid option, [the outbound IP addresses from Autify can be static.](/v1/docs/can-i-use-a-static-ip-address) The test could pass if Autify uses a static IP address that has been whitelisted to access the target site.

Please contact us via Autify chat if these solutions don’t work for you.