---
title: "[Internal Error] in Autify: Comprehensive Guide | Auify"
slug: "what-does-internal-error-mean"
description: "Understand the Meaning of [Internal Error] in Autify and Learn How to Address Them. Get Started Today!"
updated: 2024-10-22T04:25:23Z
published: 2024-10-22T04:25:23Z
canonical: "help.autify.com/what-does-internal-error-mean"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.autify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What does [Internal error] mean?

Tests are marked as ***[Internal error]*** in the following cases:

- When an internal error occurs within Autify while a test is being executed.
- When a test exceeds the [maximum execution time](/docs/maximum-test-execution-time) for some reason.
- When the execution time of a test step exceeds 30 minutes.
- When the [browser became unresponsive](/v1/docs/the-browser-became-unresponsive-during-test-execution) during test execution
- When [many characters are entered in an Input step](/docs/does-autify-have-a-maximum-character-limit-for-text-field-input) during test execution
- When the file name chosen in the [Choose File step](/docs/en/can-i-test-file-upload) exceeds 255 bytes in size

In most cases, an **internal error status is caused by a temporary issue.** Please try executing the test again before you contact us.

Also, please be assured that **tests that fail due to an internal error are not counted towards the execution limit.**

If the test continues to be marked as ***[Internal error]*** after running it several times, please contact us via live chat.