Basic Support Information
  • 25 May 2023
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Basic Support Information

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Article summary

Please refer to the table below for basic support information.

Standard Support
Support HoursOur business days
(Japan office)10:00 - 18:00 (JST)
(U.S. office)10:00 - 18:00 (PST)
Contact hours24/7
Languages SupportedEnglish/Japanese
In general, we will respond in the language in which you contact us.
Time to first responseOur goal is within 2 business days.
We will respond to requests received outside of business hours from the next business day on a first come, first served basis.
Questions about using AutifyPlease contact us.
Investigation of test resultsPlease contact us.

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