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      Basic Support Information
      • 25 May 2023
      • 1 Minute to read
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      Contents

      Basic Support Information

      • Updated on 25 May 2023
      • 1 Minute to read
      • Contributors
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      Article summary

      Please refer to the table below for basic support information.

      Standard Support
      Support HoursOur business days
      (Japan office)10:00 - 18:00 (JST)
      (U.S. office)10:00 - 18:00 (PST)
      Contact hours24/7
      Languages SupportedEnglish/Japanese
      In general, we will respond in the language in which you contact us.
      Time to first responseOur goal is within 2 business days.
      We will respond to requests received outside of business hours from the next business day on a first come, first served basis.
      Questions about using AutifyPlease contact us.
      Investigation of test resultsPlease contact us.
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