Basic support information

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Standard Support
Support Hours Our business days
(Japan office) 10:00 - 18:00 (JST)
(U.S. office) 10:00 - 18:00 (PST)
Contact hours 24/7
Languages Supported English/Japanese
In general, we will respond in the language in which you contact us.
Time to first response Our goal is to respond within 2 business days.
We will respond to requests received outside of business hours from the next business day on a first come, first served basis.
Questions about using Autify Please contact us.
Investigation of test results Please contact us.