---
title: "Basic support information"
slug: "basic-support-information"
updated: 2026-08-18T01:37:52Z
published: 2026-08-18T01:37:52Z
canonical: "help.autify.com/basic-support-information"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.autify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Basic support information

Customer support for Autify NoCode Mobile specifies support hours, supported languages, and support scope based on your subscription plan.

## Support plans for existing customers

|  | Basic Support |
| --- | --- |
| Support Hours | Our business days (Japan office) 10:00 - 18:00 (JST) |
| Contact hours | 24/7 |
| Languages Supported | English/Japanese *In general, we will respond in the language in which you contact us.* |
| Time to first response | Our goal is to respond within **2 business days**. *We will respond to requests received outside of business hours from the next business day on a first come, first served basis.* |
| Questions about using Autify | Please contact us. |
| Investigation of test results | Please contact us. |