What is the "Something went wrong..." message during recording?
If you see the message "Something went wrong... Sorry a serious error has occurred that requires the recorder to shut down. We are investigating and saving the changes." during recording, the cause may be one of the following.
FLAG_SECURE is set to true in Android
Android has a security feature called
FLAG_SECURE that prevents screenshots from being taken on screens where this feature is set to true. Currently, Autify does not support screens where screenshots are restricted, as Autify takes screenshots when recording and running tests.
The app screen's PageSource is too large
When recording in PageSource format, you may encounter the error message if the app screen's PageSource is too large, such as when rendering a complex UI. You can solve the issue by using ML tap.
Build file and OS version are incompatible
This problem may occur when the build file and the OS version used for recording are incompatible. Please check if the target build file can be launched locally on a same model and OS version, or in the case of iOS, use a different iOS version for recording to see if recording can be started.
If none of the above issues apply
If the above causes do not apply and you are still getting the "Something went wrong..." message no matter how many times you record, please contact support.