Autify's Customer Support Team is committed to helping our customers solve issues. However, due to the nature of our product and support scope, there are some inquiries we are not able to address.
Investigation into the test results of scenarios with more than 200 steps
Currently, Autify NoCode Mobile allows you to create scenarios with more than 200 steps, but our official support scope is limited to the first 200 steps of a scenario. If a problem occurs after the 200th step, we may not be able to provide support.
To ensure a smooth and efficient investigation, we ask that you recreate the issue in a new, smaller scenario that is 200 steps or less in size.
When it is difficult to provide a workaround due to incompatibility with the application under test
Issues may arise due to compatibility between the application under test and Autify’s test execution environment.
While we generally try to provide workarounds, if the investigation requires deep analysis of the application’s implementation, it may not be possible to offer a solution.
Inquiries about outages
In the event of an Autify outage, we will do our best to notify you and resolve the issue promptly.
However, due to security reasons, we may not be able to provide detailed information about the cause of the outage.
Inquiries about Autify’s internal details
At Autify, we are constantly developing and improving various features to improve the maintainability of automated testing, but depending on the scenario and compatibility with your application, they may not work as expected.
We will continue to make improvements based on your feedback, but we may not always be able to provide detailed explanations when reporting the results of our investigations.