What is the "Something went wrong..." message during recording?
  • 30 Oct 2023
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What is the "Something went wrong..." message during recording?

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Article Summary

If you see the message "Something went wrong... Sorry a serious error has occurred that requires the recorder to shut down. We are investigating and saving the changes." during recording, the cause may be one of the following.

FLAG_SECURE is set to true in Android

Android has a security feature called FLAG_SECURE that prevents screenshots from being taken on screens where this feature is set to true. Currently, Autify does not support screens where screenshots are restricted, as Autify takes screenshots when recording and running tests.

The app screen's PageSource is too large

When recording in PageSource format, you may encounter the error message if the app screen's PageSource is too large, such as when rendering a complex UI. You can solve the issue by using ML tap.

Build file and OS version are incompatible

This problem may occur when the build file and the OS version used for recording are incompatible. Please check if the target build file can be launched locally on a same model and OS version, or in the case of iOS, use a different iOS version for recording to see if recording can be started.

If none of the above issues apply

If the above causes do not apply and you are still getting the "Something went wrong..." message no matter how many times you record, please contact support.


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