What is the "Something went wrong..." message during recording?

If you see the message "Something went wrong... Sorry a serious error has occurred that requires the recorder to shut down. We are investigating and saving the changes." during recording, the cause may be one of the following.

The app is preventing screenshots

Autify NoCode Mobile needs to take a screenshot during each step while recording. However, if the application prevents screenshot on certain screens for security reasons then those screens cannot be tested with Autify NoCode Mobile.

For instance, iOS has protections against screenshots of passwords or credit card fields that can prevent Autify NoCode Mobile from taking them, causing this error.

FLAG_SECURE is set to true in Android

Android has a security feature called FLAG_SECURE that prevents screenshots from being taken on screens where this feature is set to true. Currently, Autify does not support screens where screenshots are restricted, as Autify takes screenshots when recording and running tests.

FLAG_SECURE (Android's official documentation)

The app screen's PageSource is too large

When recording in PageSource format, you may encounter the error message if the app screen's PageSource is too large, such as when rendering a complex UI.

Build file and OS version are incompatible

This problem may occur when the build file and the OS version used for recording are incompatible. Please check if the target build file can be launched locally on the same model and OS version, or in the case of iOS, use a different iOS version for recording to see if recording can be started.

If none of the above issues apply

If the above causes do not apply and you are still getting the "Something went wrong..." message no matter how many times you record, please contact support.