How to Contact Us

If you have any queries or questions about our features, please do not hesitate to contact us!
For pricing inquiries, please contact the Sales & Marketing team via the contact form.
We also offer priority response as a professional service for a fee.
Please get in touch with us for more information.

Autify's customer support

The following support is available on all plans:

Customer support working hours

• Japan office : Weekdays 10:00am - 6:00pm (JST)
• US office : Weekdays 8:00am - 5:00pm (PST)

Opening hours

• 24 hours a day, 365 days a year
  Inquiries received outside office hours will be answered on a first-come, first-served basis from the following business hours.

Approximate time for first response

• Japan office: We aim to respond within two business days of receiving your inquiry.
• US office: We usually respond to inquiries within 4 to 8 business hours of receipt.

The estimated time for resolution or implementation of a workaround depends on the nature of the inquiry and is not defined at this time.

Contact us via chat

You can contact us with any questions, issues, or requests via chat.
An Autify member will be happy to assist you.

1. Log in to Autify.

2. Click on the Contact Us icon in the bottom right corner of the screen.

3. Click "Send us a message" to start chatting.
   You can insert line breaks by pressing "Shift + ENTER."

Inquiries related to test failures

If you need assistance from Autify regarding a failed test, please contact us by clicking the "Get support" button on the relevant test result page.

Before contacting us

Are there any issues in the preceding steps before the failed step?

Sometimes a test may fail due to issues in previous steps. For example, an operation in a previous step may fail, and the following screen is not displayed.
You may be able to find the cause of the failed step by checking each screenshot of the test result.