Situation
You are trying to start a recording session, but an unknown error occurs, preventing you from launching the application at step 1.
Something went wrong...
Sorry a serious error has occurred that requires the recorder to shut down. We are investigating and saving the changes.
Resolution
1. Try again
The connection with your local device may unexpectedly disconnect after a certain period of time. Try starting mobile link again.
autify mobile link start
2. Adjust the recorder’s screen quality
Depending on your network, local environment, or device specifications, Autify may fail to retrieve the screen information from the local mobile device, resulting in an error. Decreasing the recorder’s screen quality may prevent such errors.
Run autify mobile link setup and select 2.Low when prompted for the screen quality.
This does not reduce Autify’s functionality or test execution quality in any way. It simply changes how frequently the UI refreshes as you use the recorder.
3. Confirm that your IP address is stable
If your IP address changes periodically, especially during recording, the connection may drop. In such cases, please reconnect as needed.
4. Confirm your Xcode account (iOS device only)
Confirm that your Xcode account is properly configured as outlined in this document. If you don't have the necessary permissions, it will result in an error.
5. Confirm your local device's screen (iOS device only)
Ensure that the local device's screen is unlocked before running the test. If the screen is locked during test execution, an error will occur.
6. Confirm the log file (OPPO device only)
If your recording logs (e.g., recording-1234XXX-appium.log) contain the following error, the issue may be due to permission settings on your OPPO device.
"info: java.lang.SecurityException: Permission denial: writing to settings requires:android.permission.WRITE_SECURE_SETTINGS"
Try changing your device's settings as follows to resolve the problem and try recording again:
- Enable Developer Options on the device (external link)
- In the Developer Options or Security settings, both switch Disable Permission Monitoring to ON and switch App Permission Monitor to OFF.