Customer support for Autify NoCode Web specifies support hours, supported languages, and support scope based on your subscription plan.
Support plans for existing customers
| Lite | Basic Support | Premier Support | |
|---|---|---|---|
| Support Hours | Our business days (Japan office)10:00 - 18:00 (JST) |
Our business days (Japan office)10:00 - 18:00 (JST) |
Our business days (Japan office)10:00 - 18:00 (JST) |
| Contact hours | 24/7 | 24/7 | 24/7 |
| Languages Supported | English/Japanese In general, we will respond in the language in which you contact us. |
English/Japanese In general, we will respond in the language in which you contact us. |
English/Japanese In general, we will respond in the language in which you contact us. |
| Time to first response | Our goal is within 5 business days. We will respond to requests received outside of business hours from the next business day on a first come, first served basis. |
Our goal is within 2 business days. We will respond to requests received outside of business hours from the next business day on a first come, first served basis. |
Our goal is within 3 business hours. We will respond to requests received outside of business hours from the next business day on a first come, first served basis. |
| Questions about using Autify | Please contact us. Inquiries regarding functions not available in Lite plans may not be possible. |
Please contact us. | Please contact us. |
| Investigation of test results | Please contact us. | Please contact us. | Please contact us. |
| Advanced technical support to provide workarounds | This service is not available. We will provide you with workaround documents and other information so that you can handle the problem on your own. |
As a workaround, we aim to provide the source code for CSS Selector and JS Steps approximately 3 weeks after receiving your request. The time may vary depending on the nature of the workaround. |
As a workaround, we aim to provide the source code for CSS Selector and JS Steps approximately 1 week after receiving your request. The time may vary depending on the nature of the workaround. |
In some cases, we me not be able to provide a workaround. For details, please see Workarounds.