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      Basic Support Information
      • 18 Jul 2023
      • 1 Minute to read
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      Contents

      Basic Support Information

      • Updated on 18 Jul 2023
      • 1 Minute to read
      • Contributors
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      Article summary

      Autify currently offers two types of support plans. Please refer to the table below for basic information about each.

      LiteStandard SupportPremier Support
      Support HoursOur business days
      (Japan office)10:00 - 18:00 (JST)
      (U.S. office)10:00 - 18:00 (PST)      		Our business days
      (Japan office)10:00 - 18:00 (JST)
      (U.S. office)10:00 - 18:00 (PST)      		Our business days
      (Japan office)10:00 - 18:00 (JST)
      (U.S. office)10:00 - 18:00 (PST)
      Contact hours24/724/724/7
      Languages SupportedEnglish/Japanese
      In general, we will respond in the language in which you contact us.      		English/Japanese
      In general, we will respond in the language in which you contact us.      		English/Japanese
      In general, we will respond in the language in which you contact us.
      Time to first responseOur goal is within 5 business days.
      We will respond to requests received outside of business hours from the next business day on a first come, first served basis.      		Our goal is within 2 business days.
      We will respond to requests received outside of business hours from the next business day on a first come, first served basis.      		Our goal is within 3 business hours.
      We will respond to requests received outside of business hours from the next business day on a first come, first served basis.
      Questions about using AutifyPlease contact us.
      Inquiries regarding functions not available in Lite plans may not be possible.      		Please contact us.Please contact us.
      Investigation of test resultsPlease contact us.Please contact us.Please contact us.
      Advanced technical support to provide workaroundsThis service is not available.
      We will provide you with workaround documents and other information so that you can handle the problem on your own.      		As a workaround, we aim to provide the source code for CSS Selector and JS Steps approximately 3 weeks after receiving your request.
      The time may vary depending on the nature of the workaround.      		As a workaround, we aim to provide the source code for CSS Selector and JS Steps approximately 1 week after receiving your request.
      The time may vary depending on the nature of the workaround.

      In some cases, we me not be able to provide a workaround. For details, please see Workarounds.

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      Autify is a no code test automation platform that allows anyone to perform automation testing. It uses artificial intelligence (AI) to maintain test scenarios.
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